We want you to feel confident as you look in our gear.
If your order isn’t quite right, we’re here to help you get back in the game.
The 7-Day Playbook
You have 7 days from the date of delivery to initiate a return or exchange request. To ensure a smooth process, please make sure your items meet the following criteria:
- Condition: Items must be unworn, unwashed, and in their original condition.
- Tags: All original tags must still be attached.
- Packaging: Please return items in their original packaging whenever possible.
Note: For hygiene reasons items like socks, or undergarments are final sale unless there is a manufacturing defect.
How to Start a Return
- Request: Email us at admin@graceandvelocity.com within 7 days of receiving your package.
- Ship: Once approved, we will send you instructions on where to send your gear.
- Inspect: After we receive your return, our team will inspect the items (usually within 3–5 business days).
- Refund: If approved, your refund will be processed back to your original payment method.
FAQs
Who pays for return shipping? Unless the item arrived damaged or we made a mistake with your order, customers are responsible for return shipping costs.
Can I exchange for a different size? Absolutely! If the size you need is in stock, we’ll help you swap it out so you can get back to training.
When will I see my refund? Once processed, refunds typically take 5–10 business days to appear on your statement, depending on your bank.